Energy Companies

Fusion CX is a global business process management (BPM) and customer experience (CX) services provider, established in 2004. Originally named Fusion BPO Services, the company specializes in outsourcing and CX transformation, combining innovative technology with human connection to enhance customer engagement.

The company offers a wide range of services, including omnichannel customer support through voice, email, chat, social media, and messaging platforms. Fusion CX utilizes advanced AI, machine learning, and automation technologies to improve efficiency and customer satisfaction. They serve various industries, such as healthcare, banking, insurance, retail, and technology, tailoring solutions to meet the specific needs of each sector.

With over 40 delivery centers in 15 countries and a workforce of 14,000 to 20,000 professionals, Fusion CX supports clients in more than 40 languages. The company emphasizes diversity and inclusiveness and has received recognition for its leadership in technology innovation. Fusion CX continues to grow through strategic acquisitions, enhancing its service capabilities and global reach.