Energy Companies

ibex is a global leader in outsourced customer experience (CX) solutions, providing technology-driven services to a diverse range of clients, including startups and Fortune 500 companies. With around 30,000 employees, ibex operates approximately 30 contact centers across North America, the Caribbean, Central America, and Asia, particularly in the Philippines. The company enhances customer interactions by combining human expertise with advanced technology, utilizing its proprietary Wave X platform to optimize agent performance and personalize customer experiences.

The services offered by ibex include digital and omni-channel customer support, technical assistance, sales and retention strategies, back office services, and utilities support. Their comprehensive approach targets various industries such as technology, communications, retail, financial services, healthcare, and telecommunications. By leveraging AI, automation, and analytics, ibex aims to improve operational efficiency and customer engagement for its clients.